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FIR FRONT DESK
Queue and ticket management.
A digital system to organise face-to-face service: it issues tickets, calls each customer to the right desk and records waiting times, so staff work with more control and customers wait with less stress.
A disorganised queue is the first impression of your service
When nobody knows who is next, the wait feels longer, staff work under pressure and conflicts arise that have nothing to do with the quality of service.
FIR FRONT DESK brings order to the wait: everyone has a ticket, sees when they are called and knows where to go.
Demo
Take a ticket and see it on screen
A simulated waiting room with four desks. Take a ticket from the dispenser and follow it on the TV screen until it is called.
This demo is a simplified illustration of how FIR FRONT DESK works. It does not accurately represent the final product: the look, options and behaviour of the real system are different. The brands, videos and news are fictional.
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Take your ticket
Tap the service you need.
Features
What it does
- Ticket issuing
Tickets by service type, so each person is directed to the right service.
- Calling display
Shows the ticket being called and the desk to go to, clearly for the whole room.
- Mobile ticket
Customers follow their place in the queue without being stuck in the waiting room.
- Statistics
Waiting times, tickets per hour and customers served per desk, to plan staff and opening hours.
Features
Benefits on both sides of the counter
Clearer service
Less confusion in the waiting area
More comfortable wait
Simpler directions
Better perception of the service
More control over service
Less operational pressure
Faster service
Better coordination between desks
More focused work
More professional image
More efficient operations
Better flow management
Fewer conflicts and complaints
Data for better decisions
Where it’s used
- Clinics and healthcare
- Pharmacies
- Businesses with face-to-face service
- Public services
- Retail spaces
- Receptions
Compatible equipment
Calling displays, ticket dispensers and kiosks, supplied and installed by FIRTECH.
Frequently asked questions
Frequently asked questions
What is FIR FRONT DESK?
FIR FRONT DESK is a digital queue and customer service management system that organises ticket issuing, manages calls and tracks customer flow. It is designed to make customer service simpler, more organised and more efficient.
How does the service system work?
Customers select the service they need at the dispenser and receive a ticket. When it is their turn, staff call them through a web interface and the information is shown on a screen. The whole process is simple for both customers and staff.
Can the system handle different types of service?
Yes. FRONT DESK lets you organise different services or service categories, according to the needs of each space. Customers can choose the service they need and be directed to the right desk.
Can I use the system with several service desks?
Yes. The system can be configured for different service points, so staff can call customers from their own desks. The set-up is tailored to each space’s organisation and needs.
Do customers have to stay in the waiting room?
Not necessarily. Customers can wait in another area, as long as they can follow their ticket being called on the available screens. This makes service more organised and waiting more comfortable.
Do staff need special equipment to call tickets?
No dedicated calling device is needed. Staff can use the FRONT DESK web interface on a compatible computer, which makes the system easy to use at each service point.
Can the screens be customised with my company’s branding?
Yes. The system’s visual elements can be adapted to your brand identity, so service information is shown clearly and in line with the rest of your space’s communication.
What information is available to management?
FRONT DESK collects data on service activity, helping you track customer flow and spot opportunities for improvement. The indicators available depend on the configuration and the features contracted.
What equipment is needed to install FRONT DESK?
The solution can include a touchscreen ticket dispenser, a screen to display calls and the equipment used by staff. The technical set-up and network requirements are defined according to each installation.
Does FIRTECH handle installation and technical support?
Yes. FIRTECH supports the project from defining the solution to installation, configuration and go-live. We also provide technical support under the agreed terms.
Get your queues in order from tomorrow
We’ll show you FIR FRONT DESK and recommend the equipment for your space.